Return & Exchange Policy – Mavi Fashions
1. Return & Exchange Window
You may return or exchange most products purchased from Mavi Fashions within 30 days from the date of delivery. To be eligible for a return/exchange:
- Items must be unused, unwashed and in original condition
- All original tags, labels, packaging and accessories must be intact
- Products should be in the same state as received Myntra+1
2. Non-Returnable / Non-Exchangeable Items
Certain products may not be returnable or exchangeable due to hygiene or nature of the item (e.g., intimates, swimwear, socks, accessories, or items marked Final Sale). Please check the item page at the time of purchase for return eligibility. Scribd
3. How to Initiate a Return or Exchange
To begin a return or exchange:
- Log in to your Mavi Fashions account
- Go to “My Orders”
- Select the item you wish to return/exchange
- Choose a reason from the return reasons list
- Submit your return/exchange request
Once the request is approved, a pickup will be arranged from your delivery address. Gonukkad
4. Return Shipping Options
We offer:
a) Free Pickup:
A courier partner will collect the item from your address once the return request is approved.
b) Self-Ship:
You may choose to return the item yourself via a reliable courier. Shipping costs may be reimbursed only if eligibility criteria are met and proof of shipment is provided. packmyntra.in
5. Exchanges
Exchanges are available for:
- Size change
- Similar product (if available)
Exchanges are subject to stock availability. If your exchange product has a higher value, you may be charged the price difference; if it is lower, you will receive a refund of the balance. amindfulmigration.com
6. Quality Check & Approval
Returned items undergo a quality inspection after pickup. If goods pass the inspection, your return/exchange will be processed. If a product fails the quality check, it may be returned to you at our discretion. packmyntra.in
7. Refund Process
Once your return is approved:
- Refunds will be issued to the original payment method
- It may take 7–10 business days, depending on your bank/payment partner
- You will receive a confirmation once your refund is processed Gonukkad
8. Order Cancellation
You may cancel an order before it is shipped by going to the “My Orders” section and tapping Cancel. If the order is already shipped, please wait for delivery and then initiate a return. Status Check
9. Return Reasons
Customers can choose from a list of reasons such as:
- Wrong size/fit
- Defective/damaged on arrival
- Incorrect product received
- Not as described
(This helps us improve our listings and quality control.)
10. Contact Us
If you need help with your return or exchange, please reach out:
📧 Email: support@mavifashions.com
📞 Customer Care: [Insert number]
(Available 9 AM – 6 PM, Mon–Sat)